Cancellation Policy
Your appointments are very important to us, and we want to ensure we allocate enough time to spend just with you. Whilst we appreciate that things crop up and life can be very busy, we kindly ask that any changes or cancellations are made 48 hours or more before your appointment.
We send an email (7 Days) and SMS (3 Days) before all appointments to ensure you remember, as many people book months in advance, and it is easy to forget. Giving you enough time to make adjustments when necessary.
If you have cancelled or re-scheduled with less than 48 hours but more than 24 hours notice and we can’t fill the appointment, this may result in a charge equal to 50% of the reserved service amount. If you cancel with less than 24 hours' notice, this may result in a charge of up to 100% of the reserved service amount. These charges are made at our discretion.
"No Shows" will be charged 100% of the service amount.
We reserve the right to charge an upfront deposit which will be deducted from your final bill. Should you cancel or re-schedule with less than 48 hours notice or not attend the appointment, the deposit will not be refunded.
Pleases Note: Do NOT reply to our automated messages, they are a non-reply number, and we will not receive notification. All changes and cancellations should be emailed or via telephone. Please leave a voicemail, and we will get back to you the same working day.
By booking your appointment, you agree to the booking terms at Sam Goddard Salon.
Allergy Alert Testing
Allergy Alert Testing or skin testing is required for all new clients, along side a consultation 48 hours before a colour service.
Clients who have not had their hair coloured in more than 6 months will also require another test 48 hours before your colour service.
Skin testing is a legal obligation to protect you from potentially serious allergic reactions. There are no exceptions to this rule even if you have had colour for many years.
Complaints & Feedback
We always aim to provide you with the highest level of service and care, however if you feel that you have received a sub-standard experience we encourage you to contact us using the email below.
Upon receiving your email, we will investigate your complaint and contact you to discuss the resolution.
You can also use the email to send us feedback if you think there are areas of improvement within the salon, or to give positive praise to a team member.
Deposits
We may take a deposit at the time of booking, this will be deducted at the time of checkout; in line with our cancellation policy, this deposit may be retained if there is a last-minute change or cancellation. If you reschedule your appointment within the acceptable time frame, your deposit will be moved to that appointment or refunded directly to your payment card.
Changes To Service
If you have booked a service but changed your mind on the day, for example, you have booked a colour and cut but decide that you do not want the cut, we may charge you the full-service price for not letting us know in advance.
Online Booking
If using the online booking platform the times shown are computer generated and, on occasion may need to be adjusted by a member of the team. When making an appointment, a deposit will be taken. The full terms and conditions on online bookings will be provided to you at the payment stage and final confirmation.
